Return Policy Terms and Conditions
We strive to provide quality products for our customers. However, there maybe times when a product does not meet a customer's personal expectations or it may be defective. Please review our policy below for more information on how we handle returns.
How Long Is Your Return Period?
All of our products have a 30 day return period which begins from the date of delivery EXCEPT Final Sale or Clearance Items. Final Sale or Clearance items cannot be returned unless defective at time of delivery. Any return requests received after the 30 day return period will be denied.
How Do I Make A Return Request?
In order to return a product, the customer must register an account with us under the "My Account" section found on all of our website pages. It is best to setup the account with the same email address used to make the original order. Once the account has been created, click the "registration of return requests" link above the "print invoice (pdf)" icon, and fill out the request form.
What Are My Return Options?
A customer may choose to:
- exchange their product with another product of equal or lesser value (less shipping) or
- choose a store credit (less promotional discounts and shipping)
A 20% restocking fee will be incurred for return requests unless damaged or incorrect items were delivered. Reasons for a return request other than damage or an incorrect item delivered will incur the 20% restocking fee which will be deducted from the item price at the time of purchase with any remaining balance refunded according to our Return Policies.
We do not offer cash refunds for returns.
How Do I Receive A Store Credit?
When choosing the store credit option, customers can receive an e-gift certificate in the amount of their order less shipping costs and/or any promotional discounts. If the return request is approved, the customer will receive an e-gift certificate via email with a code that can be applied on the next checkout session.
What Do I Do After My Return Request Has Been Approved?
If the return request is approved, the customer shall include the return merchandise with original tags, original packaging materials (other than shipment box), AND the original packing slip in the return shipment box.
Please print out the return shipping label that is available to print in your registered account and attach to the return shipment box. Please write your Return Authorization (RA) # on the outside of the box. The RA# can be found on the electronic return authorization packing slip under "Return #".
We are not responsible for return shipment costs. We suggest that the customer obtain a tracking number and/or insurance on their return to ensure delivery to us and protect themselves against fraud, damage or theft. We are not responsible for lost, stolen or damaged merchandise while in transit to us.
Please send all return shipments to:
Bellisima Baby Bags
Attn: Customer Service Dept.
5414 Silver Maple Lane
Fredericksburg, VA 22407
Please do not return to the manufacturer. This may delay our receipt of your package and possible forfeit of a store credit or item exchange.
Return Shipping Exception: We will authorize payment of return shipping costs if the product is damaged or defective at the time of delivery or you received an item you did not purchase. Please report incorrect, damaged or defective products within 48 hours of delivery to firstname.lastname@example.org.
How Long Do I Have To Return the Merchandise After Approval?
We must receive the returned merchandise within the 30 day return period which began at the time of the original delivery date of the product NOT at the time of the return request.
What Happens After Bellisima Baby Bags Receives the Return Shipment?
In order for the returned item to be accepted, all original tags must be still attached and any additional packaging beyond the shipment box must be returned. The original packing slip must also be inlcuded in the return shipment. Failure to follow these instructions, may result in your request being delayed or denied.
Once the returned product has been received and inspected by us, the store credit will be issued or the new product will be shipped, provided that it is available and not out of stock at that time.
We reserve the right to change or alter the options and this entire policy at our sole discretion without prior notice.